Terms of Service

Last updated: April 21, 2026

1. Acceptance of Terms

By accessing or using StayInVaranasi (stayinvaranasi.com), you agree to be bound by these Terms of Service. If you do not agree, please do not use the platform.

2. Platform Description

StayInVaranasi is a room comparison and listing platform for accommodation in Varanasi, India. We connect property hosts with travellers. We are a marketplace — we do not own or manage any listed properties.

3. User Accounts

  • You must provide accurate information when creating an account
  • You are responsible for maintaining the security of your account
  • You must be at least 18 years old to create an account
  • One account per person — duplicate accounts may be terminated

4. Property Listings

  • Hosts must provide accurate property details, pricing, and photos
  • All listings are subject to review and approval by our team
  • We reserve the right to remove listings that violate our guidelines
  • Misleading information, fake photos, or fraudulent pricing will result in account suspension
  • Hosts are responsible for their property's compliance with local regulations

5. Bookings

Bookings made through StayInVaranasi are agreements between the guest and the property host. StayInVaranasi facilitates the connection but is not a party to the booking contract. Cancellation policies are set by individual hosts.

6. Prohibited Conduct

  • Posting false, misleading, or fraudulent content
  • Scraping or automated access to the platform
  • Harassment of other users
  • Attempting to circumvent our review system
  • Using the platform for illegal activities

7. Payment Terms

All payments on StayInVaranasi are processed by Razorpay Software Private Limited, a payment gateway authorised by the Reserve Bank of India.

  • Accepted methods: UPI, credit/debit cards (Visa, Mastercard, RuPay, AmEx), net banking, wallets (Paytm, PhonePe, Amazon Pay), EMI
  • Currency: All bookings are in Indian Rupees (INR). Foreign cards are charged after currency conversion by your card-issuing bank.
  • Pricing: All prices shown include applicable taxes (GST where applicable). No hidden fees.
  • Payment confirmation: Booking is confirmed only upon successful payment. Failed payments do not block the room.
  • Refunds: Subject to our Refund & Cancellation Policy. Processed via Razorpay within 5-10 business days.
  • Disputes/Chargebacks: First contact us at hello@stayinvaranasi.com. Frivolous chargebacks may result in account suspension.

By making a payment, you agree to Razorpay's terms: razorpay.com/terms

8. Service Delivery

We deliver booking confirmations via email and SMS within 15 minutes of successful payment. Detailed delivery terms are in our Shipping & Delivery Policy.

9. Limitation of Liability

StayInVaranasi is provided "as is" without warranties of any kind. We are not liable for any disputes between hosts and guests, property conditions, or booking issues. Our total liability shall not exceed the amount you paid to us (if any).

10. Governing Law & Jurisdiction

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Varanasi, Uttar Pradesh, India.

11. Changes to Terms

We may update these terms at any time. Continued use of the platform after changes constitutes acceptance. We will notify registered users of significant changes via email.

12. Contact

Questions about these terms? Contact us at hello@stayinvaranasi.com.

StayInVaranasi, Varanasi, Uttar Pradesh 221001, India